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IntelleCraft

Cancellation and refund policy

If a course isn't working for you, here is when you get your money back and how long it takes.

Last updated 27 September 2026

01Our guarantee

If thirty days after enrolling you have completed less than half of a course, you are entitled to a full refund of what you paid for it. You can ask for a refund for any other reason too — we look at every request individually.

02How to ask

Contact us with the email address on your account and the course name. You can find the payment in Dashboard, then Purchase history.

03How refunds are paid

Refunds go back to the original payment method through Razorpay. Once we issue a refund, your bank usually shows it within 5–7 working days. When a course is refunded, your access to it ends.

04Cancelled or failed payments

If you close checkout or a payment fails, you are not charged and no order is completed. If money left your account but you were not enrolled, contact us and we will enrol you or refund you.

05Memberships

You can cancel a membership at any time from the membership page. Cancelling stops all future charges. If you were charged for a period you could not use, contact us and we will review a refund.